Terms and Conditions
Terms and Conditions for The Hinterland Collection
Welcome to The Hinterland Collection booking platform, powered by Hostaway. By accessing or using our booking site (thehinterlandcollection.holidayfuture.com), you agree to the following Terms and Conditions. Please read them carefully before confirming your reservation.
These Terms and Conditions apply across all accommodation bookings made at Elysian Hills, Summergrove Estate, Potager House, Bellingdale Farm, and Cascade Springs. Please note: some properties may have additional or different terms, which will be provided at the time of booking.
General Use
• By using this website, you accept these Terms and Conditions in full. If you disagree with any part of these terms, please do not continue to use the site.
• Terminology: “Client”, “You”, and “Your” refers to the person making the booking and their party. “The Company”, “We”, “Us”, and “Our” refers to The Hinterland Collection and its owners.
Booking & Payment Terms
• Full payment is required at the time of booking.
• A valid credit card is required prior to check-in to cover incidental charges.
• The person making the booking must be 18 years or older and will be held liable for the actions of all guests under the booking.
Check-In & Check-Out
• Check-in and check-out times vary by property. Please refer to the information provided on the relevant accommodation listing at the time of booking.
• Late check-out may be available by prior arrangement only and may incur a fee of $50 per hour or part thereof.
Guest Agreement
By confirming your booking, you agree:
• You are personally responsible for all charges, damages, or losses caused by yourself or your party.
• You will pay for any breakages, damage, missing items, or additional cleaning required.
• You release the owners, management, and staff from liability for injury, loss, or damage to personal property or persons during your stay, including use of facilities and grounds.
• You will leave the accommodation in a clean and tidy condition.
• You authorise The Hinterland Collection to charge your credit card for any damages, cleaning, losses, or unpaid charges incurred during your stay.
Noise, Events & Property Use
• The Hinterland Collection venues are also used for boutique weddings and private events. While we aim to maintain a peaceful environment, please note there may occasionally be music or activity on-site. Events are required to conclude by 10:30 pm (NSW time) in line with council approvals.
• Guests will be notified in writing via email if an event is scheduled during their stay.
• Exclusive Use Clause: In rare cases, accommodation bookings may need to be rescheduled or cancelled if an exclusive-use event (e.g., wedding or retreat) is confirmed. Guests will be notified in writing by email with at least 30 days’ notice and may choose a full refund or reschedule (subject to availability).
• No Party Policy: Only registered guests are permitted to use the accommodation and property facilities. Visitors are not permitted without prior written approval. Unauthorised gatherings, excessive noise, or breach of this policy may result in immediate eviction without refund.
Cancellation Policy
• More than 30 days before arrival: Refund issued, less a $100 administration fee per booking.
• Within 30 days of arrival: All payments forfeited unless the accommodation is re-let for the full period, in which case a refund (less the administration fee) will be provided.
• No-shows and early departures: Non-refundable.
Force Majeure
In the event that The Hinterland Collection is unable to fulfil your booking due to natural disaster, fire, flood, pandemic, or government restrictions, we reserve the right to:
• Reschedule your booking (subject to availability), or
• Cancel your booking and provide a full refund, less any unrecoverable costs incurred.
Travel Insurance
We strongly recommend guests obtain travel insurance to cover unforeseen circumstances such as illness, personal emergencies, or travel disruptions.
Intellectual Property & Content Use
Unless otherwise stated, The Hinterland Collection and/or its licensors own the intellectual property rights for all material on our booking platform. You may view and print pages for personal use but must not:
• Republish, sell, or sub-license material from the website.
• Reproduce or redistribute content without written permission.
Liability Disclaimer
To the maximum extent permitted by law, The Hinterland Collection excludes all representations, warranties, and conditions relating to our website and accommodation services. Nothing in this disclaimer will limit or exclude liability for death, personal injury, or fraud caused by negligence.
Privacy
Your use of the booking platform is also governed by our [Privacy Policy]. By confirming a reservation, you consent to the collection and use of your personal information for operational, legal, and communication purposes related to your stay.
Governing Law
These Terms are governed by the laws of New South Wales, Australia, and disputes will be subject to the jurisdiction of NSW courts. Nothing in these Terms limits your rights under the Australian Consumer Law.
Contact Us
For more information or if you have any questions about these Terms and Conditions, please reach out to the relevant property:
Summergrove Estate
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 363 Carool Rd, Carool NSW 2486
Elysian Hills
Phone: 0429 863 722
Email: hello@elysianhills.com.au
Address: 515 Carool Rd, Carool NSW 2486
Cascade Springs
Phone: (07) 5590 8363
Email: hello@cascadesprings.com.au
Address: 222 Urliup Rd, Urliup NSW 2484
Potager House
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 502 Carool Rd, Carool NSW 2486
Bellingdale Farm
Phone: (07) 5590 8363
Email: hello@bellingdale.com.au
Address: 47 Hindmarsh Rd, Nunderi NSW 2484