Privacy Policy
Privacy Policy for The Hinterland Collection
At The Hinterland Collection, accessible via our Hostaway booking platform (thehinterlandcollection.holidayfuture.com), protecting the privacy of our visitors and guests is one of our top priorities.
This Privacy Policy explains what information is collected when you use our booking platform across Elysian Hills, Summergrove Estate, Potager House, Bellingdale Farm, and Cascade Springs, and how that information is used.
Scope
This Privacy Policy applies only to information collected through our Hostaway-powered booking platform. It does not apply to information collected offline or via channels unrelated to this website.
Consent
By using our booking platform, you consent to the terms outlined in this Privacy Policy.
Information We Collect
Examples of personal data we may collect include:
• Booking details: name, email address, phone number, payment information, travel dates, and accommodation preferences.
• Direct communications: if you contact us, we may collect details such as the content of your message, attachments, or other information you provide.
How We Use Your Information
We may use your information to:
• Process and confirm bookings
• Operate and improve our platform
• Communicate booking updates, customer service messages, and promotions
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations
Third-Party Processors
To facilitate your booking, your data may also be processed by trusted third-party providers such as:
• Hostaway (booking platform provider)
• Stripe (payment processing provider)
• Other integrated service providers essential for booking management and communication
Your personal information will not be shared with unrelated third parties for marketing purposes without your explicit consent.
Log Files & Cookies
As with most platforms, standard log files and cookies may be used to improve performance and enhance your booking experience.
Data Protection Rights
You may have rights under applicable laws (including GDPR and CCPA), such as access, rectification, erasure, restriction of processing, objection, and portability. Requests will be actioned within one month. Please contact us to exercise these rights.
Children’s Information
We do not knowingly collect information from children under 13. If you believe your child has provided personal information, please contact us immediately and we will remove it.
Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia, and disputes will be subject to the jurisdiction of NSW courts. Nothing in this Policy limits your rights under the Australian Consumer Law.
Contact Us
If you have questions, require more details about this Privacy Policy, or wish to exercise your rights under applicable privacy laws, please contact the relevant property:
Summergrove Estate
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 363 Carool Rd, Carool NSW 2486
Elysian Hills
Phone: 0429 863 722
Email: hello@elysianhills.com.au
Address: 515 Carool Rd, Carool NSW 2486
Cascade Springs
Phone: (07) 5590 8363
Email: hello@cascadesprings.com.au
Address: 222 Urliup Rd, Urliup NSW 2484
Potager House
Phone: (07) 5590 8363
Email: celebrate@summergrove.com.au
Address: 502 Carool Rd, Carool NSW 2486
Bellingdale Farm
Phone: (07) 5590 8363
Email: hello@bellingdale.com.au
Address: 47 Hindmarsh Rd, Nunderi NSW 2484